Clear terms for
professional buyers.

Acceptance and business eligibility

By accessing or using this website, you agree to these terms. If you use the website on behalf of a company, institution or other organisation, you confirm that you have authority to act for that organisation.

This website is intended primarily for professional buyers, wholesalers, retailers, hospitality businesses, offices, institutions and project customers. If you do not agree to these terms, please do not use the website.

B2B catalogue and product information

The website is a product display and enquiry platform. It is not an online checkout, and displaying a product does not constitute an offer to sell or a guarantee of availability.

• Prices, minimum order quantities, lead times, available colours, specifications and delivery options are provided in a written quotation.
• Images are for product identification and presentation. Colour, finish, dimensions, packaging and specifications may vary by screen, supplier or production batch.
• Product names and model references help identify an item but do not replace the final specification confirmed in writing.
• We may correct errors, update information, replace images or remove products without prior notice.

Enquiries and quotations

Submitting a website form, quotation list, email or WhatsApp message is a request for information only. It does not create a reservation, purchase obligation or binding contract.

A quotation may state product specifications, quantity, currency, price, taxes, payment schedule, validity period, lead time, delivery, warranty and other commercial conditions. The quotation and any accepted pro forma invoice or sales document take priority over general information on the website. Availability and pricing may change after the quotation validity period expires.

Order confirmation, pricing and payment

An order becomes binding only when GIANT confirms acceptance in writing and any required deposit or payment is received in accordance with the applicable quotation or invoice. We may decline or request changes to an order before acceptance, including where stock, supplier capacity, compliance or delivery conditions change.

Payment security

The public website does not collect card or bank payments. Payment instructions are issued through authorised GIANT business communications and the applicable quotation or invoice. If banking details appear to change, verify them directly with us using the phone number published on this website before sending funds. GIANT is not responsible for payments sent to an unauthorised account where verification was not completed.

Currency, applicable taxes, duties, fees and payment timing are those stated in the written quotation or invoice. Buyers are responsible for providing accurate billing information and any documentation needed for the transaction.

Supply, delivery and inspection

Estimated sourcing, production or delivery dates are not guaranteed unless expressly agreed in writing. Delivery method, location, charges, transfer of risk and title are governed by the accepted quotation, invoice or other written sales terms.

The buyer must provide accurate quantities, specifications, access details and delivery information. Where the buyer arranges transport, importation or permits, the buyer is responsible for the relevant requirements unless agreed otherwise in writing.

Inspection, shortages and defects

Products should be inspected promptly on collection or delivery. Any shortage, visible damage or specification concern should be documented and reported within the period stated in the applicable quotation, invoice, delivery note or warranty. Returns, replacements, repairs and warranty support are subject to the agreed product-specific terms and applicable law. Custom, imported or specially sourced B2B orders may not be cancellable or returnable after confirmation.

Permitted website use and intellectual property

The GIANT name, logo, website design, product catalogue, photographs, text and other content are owned by or licensed to GIANT and are protected by applicable intellectual property laws.

You may view, share a page link and download limited information for your internal purchasing assessment. Without written permission, you may not copy the catalogue in bulk, republish content, remove ownership notices, impersonate GIANT, use automated scraping tools, interfere with website security, upload malicious code or use the website for unlawful or misleading activity.

Third-party links

Links to WhatsApp, email services or other external websites are provided for convenience. Those services operate under their own terms and policies, and GIANT does not control their availability or content.

Website availability, disclaimers and liability

We aim to keep the website accurate, secure and available, but it is provided on an “as available” basis. We do not guarantee uninterrupted access or that every catalogue detail is complete, current or error-free.

To the maximum extent permitted by law, GIANT is not liable for indirect, incidental, special or consequential loss arising solely from use of, or inability to use, this informational website. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct. Liability relating to a confirmed order is governed by its written commercial terms and applicable law.

Events outside reasonable control

GIANT is not responsible for delay or failure caused by events beyond reasonable control, including supplier disruption, transport interruption, customs action, port congestion, natural events, conflict, labour action, utility or network failure, or government restrictions. We will take reasonable steps to communicate material effects on an accepted order.

Changes, severability and governing law

We may update these website terms when our services, website or legal requirements change. Updated terms apply from the effective date shown above. Commercial terms already accepted for an order remain governed by the documents applicable to that order.

If a provision of these terms is found unenforceable, the remaining provisions continue in effect. These website terms are governed by the laws of Kenya, and disputes relating solely to website use are subject to the jurisdiction of the courts of Kenya, unless the parties agree otherwise in writing.

Contact us

Questions about a product, quotation or these terms can be sent to: